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Grievance officer

Version 2026-10-13

This is a draft. Our legal partner has not reviewed it yet. We publish it so you can see what we intend; the reviewed version will carry a new date.

If you have a question, request or complaint about how we handle your personal data, write to our grievance officer.

Who to contact

What to include

  • The email address you use with us, so we can find your data.
  • What you want us to do:
    • Access: a summary of the data we hold about you.
    • Correction: fix data that is wrong or incomplete.
    • Erasure: delete your data.
    • Withdrawal: take back a consent you gave.
    • Other: anything else, such as naming someone to act for you, or a complaint.
  • Any details that help, such as the website you scanned.

We may ask you to confirm who you are before we act. This stops someone else getting your data by pretending to be you.

How fast we respond

We respond within 30 days.

If you are not satisfied

You can complain to the Data Protection Board of India through the Board's website. Please write to us first, so we have a chance to put things right.

Data we hold for a customer company

Sometimes we hold personal data for a customer company, and that company decides how it is used. In that case the company is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act). We forward your request to that company and tell you we have done so.

Changes to this page

  • 2026-10-13: first draft, pending review by our legal partner.